You may link to troubleshooting steps from the awning tech support section under owner services.
Sunsetter awning troubleshooting.
If you are going to install a retractable awning you need to make sure that you retract it before a wind storm to avoid tattering.
Push the middle button on the remote control and unplug the awning s power cord from the electrical outlet.
Note which lateral arm closes closest to the house or bangs on the square bar.
Oasis freestanding awning and accessories.
Wide and project.
Awning owner s manual and.
Open the awning all the way.
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Often this is a result of the awning brackets not being tight.
You should always troubleshoot your awning before calling the manufacturer to see if you can solve the problem yourself.
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How to reset the remote for sunsetter motorized awnings.
All of our motorized awnings in the sunsetter series and platinum series are powered by a somfy electric motor that opens and closes at a touch of a remote control.
They come in widths from 8 ft.
What is the difference between your awning models.
Click here to view the parts list and troubleshooting steps for your awning.
Prolonged use or in and out several times in a row can cause the motor to temporarily shut down.
Many awning owners fear that this is a sign of a significant malfunction in their awning.
In this video we will offer the most common solutions if your rts motor does not respond.
And project out from the house up to 10 ft 2 in.
Call us to order replacement parts for your awning at 800 670 7071.
Xt roller bar replacement.
The awning s motor or remote control is usually to blame when the unit stops working as you expect.
Depending on where your awning is placed and the size of the awning wind can become a problem.
The motorized xl model comes in widths from 14 ft.
Unplug the power cord from the outlet.
The unit should begin to operate again.
One very common problem with an outdoor awning is that you may begin to hear knocking or cracking noises.
How do i order replacement parts for my awning.
Place the manual operation control bar in the manual motor crank and turn it so the awning opens about 3 feet.
The awning s settings and electricity supply are also common sources of trouble.
Left roller insert replacement instructions for xt awning.
Let the motor cool down for 10 to 15 minutes and then try the remote again.